Around the Home


Electricity, gas and water – connected is generally a straightforward process. It is common for landlords to keep the utility bills for electricity and water in their own name, so new tenants don’t have to arrange connection to utilities. However, in this case, tenants are required to pay a deposit against unpaid bills.

Gas is often supplied in bottles and is rarely connected to the mains.

The two main companies in KL that can offer you internet, cable TV and phone are Astro and



Understanding your Bills

The electricity bill arrives monthly and the gas bill every 2 or 3 months.

The sewage bill every 6 months and water bill is usually monthly, but if you live in an apartment this may be handled by your apartment manager.

Don’t panic when you receive your utility bill and it is in Bahasa Malay. Both the TNB and Gas Malaysia have web sites that explain your bill in English

Electricity –

Gas –


For a quick reference here is an explanation of words that appear on bills.

Jumlah Perlu Dibayar  – Total Amount Due

Tarikh Akhir Bayaran  – Payment Due Date or Bayar Sebelum – Pay before

No. Akaun – Account number          No. Bil – Bill number

Jumlah – total            Bayaran – payment               Amaun – amount

Tarikh – date             Semasa – current                 Dahulu – previous


Utility Bills and the Post Office (POS Malaysia)

Utility bills can be paid at Post Offices – when you go in there is usually a queuing system, you need to take a ticket for the ‘bil-bil sahaja’ queue, which mean ‘bills only’. The other queue is called ‘Pelbagai’ which means ‘various’ so it is for everything else. Just go to the correct counter when your number is announced and/or displayed on the board.

Malaysian Addresses

The correct way to write a Malaysian address is:

Line 1: Recipient’s name

Line 2: House name or number/floor or building name

Line 3: Street or District

Line 4: Postcode and city

Line 5: State

For example:

Customer Care Department

Level 6, Pos Malaysia Headquarters

Dayabumi Complex

50670 Kuala Lumpur

The address should be in the middle of the envelope. For lock bags and PO Boxes, the number of the bag or PO Box should appear before the postcode.

How to check your traffic summons

Have you ever been in this situation – driving too fast, parking in the wrong place or driving up a one-way street in the wrong direction? You have this feeling that you were watched doing this but you are not sure? All this happened a couple of weeks ago but you didn’t get a ticket. You should be so lucky!

However, this bad feeling stays in your tummy. Because of the Malaysian interpretation of time, you might think the expected ticket may just come later.

Here is the solution for this little problem: just register yourself under (choose “Resident of Malaysia” for IC-category) and you will be able to check your summons.

The website is not always working but with some patience you will see under “Polis DiRaya Malaysia” or under “Jabatan Pengangkutan Jln” your summons with all necessary details. What you do with this information is up to you but if you wait for the official letter it normally becomes more expensive. That’s why the authorities in charge expect every driver here in Malaysia to check their summons by themselves.

Checking Summons through SMS

In cooperation with the Royal Malaysian Police (PDRM) DAPAT has introduced a faster way to check your traffic summons issued by the traffic police. Here is what you do; type an SMS:
IC no: POLIS SAMAN [identification card no] or
Vehicle: POLIS SAMAN [car registration no.]
IC no: POLIS SAMAN 710503005100 or
Vehicle: POLIS SAMAN HW1234
Then send the SMS to DAPAT or to 32728

The reply is in Bahasa, but look out for the key word TIADA which means you do not have any summons. If you do, it will display WHERE, WHEN and AMOUNT. If you think your vehicle may have more than a couple of traffic summons, or you want details sent to your email, then do the following SMS:

1. POLIS SAMAN [identification card no] SEMUA
The number of replies that you receive is based on how many outstanding traffic summons you have incurred.
2. POLIS SAMAN [car registration no.] [your email]
You will get an SMS reply stating the email address given and you will receive an email giving the detailed summary of the outstanding traffic summons.
To subscribe to summons alert by sms type POLIS SAMAN ON.
To unsubscribe summons alert type POLIS SAMAN OFF.
Then send the SMS to DAPAT or to 32728. Source: Azman Armat and

Importing cats and dogs from Malaysia


All animals entering Australia require an import permit, issued by AQIS, based on an application to import your pet. Your application must include your pet’s microchip number. An import permit will be returned to you. The import permit contains Veterinary Certificate A and B which must be completed and endorsed by an Official Veterinarian in the country of export prior to the arrival of your pet in Australia. You have to precede all steps below for the import process. Your pet will not be allowed to enter Australia without a valid AQIS permit to import.

STEP 3: RABIES VACCINATION (within 1 year of export)
STEP 6: APPLY FOR A PERMIT TO IMPORT (People wishing to have their pets accommodated at an Australian animal quarantine station should apply for an import permit at least 5 months in advance of anticipated departure. An import permit does not guarantee a space at an animal quarantine station.)

AQIS provide housing, bedding, food, water and care for your pet for the duration of its stay. All quarantine costs must be met by the importer, an invoice for these charges will be posted to you after arrival of your pet in Australia and must be paid prior to release of your pet (cheques take 2 weeks to clear). Should your pet require veterinary care, AQIS will contact you and arrange for a private veterinarian to visit your pet. The private veterinarian will charge you directly. The most current information can be obtained via the Internet at by e-mail at [email protected]

Returning Your Pet to Australia

Cats and dogs returning to Australia AQIS – the Australian Quarantine and Inspection Service –
cannot guarantee that dogs and cats exported from Australia will be eligible for re-import. Please consider this carefully before exporting your pet.

This is largely due to the fact that exported animals may be exposed to exotic diseases and therefore may not be able to meet the AQIS import requirements. Dogs and cats that are eligible for re-import MUST complete a minimum of 30 days quarantine upon return to Australia, as once exported cats and dogs immediately relinquish their Australian status.

Animals must be resident in the country of export for six months before being eligible to return to Australia, under the conditions of that country. If you wish to re-import your pet within six months of export, preparations must be made prior to leaving Australia. You can find details about these preparations under: