Around the Home


Electricity, gas and water – connected is generally a straightforward process. It is common for landlords to keep the utility bills for electricity and water in their own name, so new tenants don’t have to arrange connection to utilities. However, in this case, tenants are required to pay a deposit against unpaid bills.

Gas is often supplied in bottles and is rarely connected to the mains.

The two main companies in KL that can offer you internet, cable TV and phone are Astro and



Understanding your Bills

The electricity bill arrives monthly and the gas bill every 2 or 3 months.

The sewage bill every 6 months and water bill is usually monthly, but if you live in an apartment this may be handled by your apartment manager.

Don’t panic when you receive your utility bill and it is in Bahasa Malay. Both the TNB and Gas Malaysia have web sites that explain your bill in English

Electricity –

Gas –


For a quick reference here is an explanation of words that appear on bills.

Jumlah Perlu Dibayar  – Total Amount Due

Tarikh Akhir Bayaran  – Payment Due Date or Bayar Sebelum – Pay before

No. Akaun – Account number          No. Bil – Bill number

Jumlah – total            Bayaran – payment               Amaun – amount

Tarikh – date             Semasa – current                 Dahulu – previous


Utility Bills and the Post Office (POS Malaysia)

Utility bills can be paid at Post Offices – when you go in there is usually a queuing system, you need to take a ticket for the ‘bil-bil sahaja’ queue, which mean ‘bills only’. The other queue is called ‘Pelbagai’ which means ‘various’ so it is for everything else. Just go to the correct counter when your number is announced and/or displayed on the board.

Malaysian Addresses

The correct way to write a Malaysian address is:

Line 1: Recipient’s name

Line 2: House name or number/floor or building name

Line 3: Street or District

Line 4: Postcode and city

Line 5: State

For example:

Customer Care Department

Level 6, Pos Malaysia Headquarters

Dayabumi Complex

50670 Kuala Lumpur

The address should be in the middle of the envelope. For lock bags and PO Boxes, the number of the bag or PO Box should appear before the postcode.